Day Tour Booking Conditions.

East Coast Coaches
Day Tour Passenger Booking Terms and Conditions
Last updated: 10 February 2026
Booking Summary

• Bookings close 3 days prior to departure.
• Final payment is due within 48hrs of booking unless otherwise arranged.
• Payment options: credit card (via invoice or phone) or direct deposit.
• Credit card surcharges apply and are disclosed at the time of payment.
• Refunds are subject to non‑refundable vendor costs plus a $10 AUD administration fee.
• Passengers must arrive at least 10 minutes before departure and follow all instructions from East Coast Coaches staff and partner venues/operators.

1. Bookings

• All bookings are subject to availability.
• A booking is confirmed once payment is received or a payment arrangement has been accepted.
• The person making the booking is responsible for ensuring all passengers understand and comply with these Terms and Conditions.

2. Pricing

• All prices are in AUD and include applicable taxes unless stated otherwise.
• Prices may change until the booking is confirmed.

3. Payment Methods

• Online bookings receive an invoice via email with credit card or direct deposit options.
• Phone bookings may also receive an emailed invoice.
• Passengers without email/computer access may pay by credit card over the phone. (surcharges apply)
  under some circumstances we may be able to issue an invoice via post
  

4. Payment Terms

• Bookings close 3 days prior to departure.
• Final payment is due 5 days prior unless otherwise arranged.
• Credit card surcharges:
  • 2.2% for phone payments
  • 1.8% + $0.25 for emailed invoices
• Direct deposit has no surcharge.
• Direct deposit references must include the passenger's name or invoice number.
• Payments without clear references may be delayed or remain unallocated.

5. Cancellations and Refunds

• Cancellations may be made by phone or email.
• Refunds (where applicable) will be reduced by:
  • Any non‑refundable vendor costs (e.g., prepaid tickets, meals, third‑party services)
  • A $10 AUD administration fee
• No refunds apply for:
  • Non‑attendance
  • Late arrivals
  • Unused services
• These Terms do not exclude rights under the Australian Consumer Law.

6. Changes to Bookings

• Changes are subject to availability and may incur additional charges.

7. Passenger Responsibilities

• Passengers must arrive at the meeting point at least 10 minutes before departure.
• Passengers must ensure they are medically fit and suitably prepared for the tour.

8. Health and Safety

• Passengers must follow all instructions from East Coast Coaches staff and any associated venue or operator.
• Failure to comply may result in removal from the tour without refund.

 
 
9. Liability

• East Coast Coaches takes reasonable care to ensure passenger safety; however, tours involve inherent risks.
• Liability is limited to the extent permitted by law.
• Nothing in these Terms excludes rights under the Australian Consumer Law.

10. Travel Insurance

• Passengers are strongly encouraged to obtain appropriate travel insurance.

11. Force Majeure

• East Coast Coaches is not responsible for delays or cancellations caused by events beyond our reasonable control.

12. Privacy

• Personal information is handled in accordance with applicable privacy laws.

13. Governing Law

• These Terms are governed by the laws of the state or country in which East Coast Coaches is operating at the time the tour is provided.

East Coast Coaches
PO Box 4672 Springfield QLD 4300
Phone: (07) 3200 1628
Email: [email protected]